Conditions for Onboarding Plan users

Last Updated: March 20, 2021

Conditions in the general policy section apply to both Online Onboarding Plan and On site Onboarding plan users. The conditions described in section (1) and section (2) may overwrite this General Policy.

By purchasing the Onboarding Plan, 2Shapes assigns an specialist that will provide the service on one or both of the following types:

  • Online Onboarding Plan

  • On site Onboarding Plan

Online Onboarding Plan Policy

Place

The Online Onboarding Plan will take place on a videocall between any of the users from a single organization that have requested the service, and its assigned specialist. The videocall may be made through Google Meet, Skype, or the TeamViewer apps.

If the users prefer using another platform, they may request their assigned specialist to use their preferred platform, this is subject to the assigned specialist's availability.

Scheduling

The date when the user will enjoy the Onboarding Plan training sessions will be scheduled according to its assigned specialist availability, and by mutual accord between the user and its assigned specialist.

If the user can't enjoy a training session of the Onboarding Plan, it can be changed to another future date that its assigned specialist might be available.

The Onboarding Plan will start after the payment is received by 2Shapes Technologies SLU, and not before.

Payment

The rate for the Online Onboarding Plan is 700 or $900. It's a one-time payment that will enable the user to enjoy 5 training sessions of 2Shapes Suite products.

The payment will take place before the user enjoys the training sessions of the Online Onboarding Plan.

Payment can be made through credit card using the online store in the 2Shapes official webiste, the link provided on the proforma invoice, or through wire transfer contacting 2Shapes with prior notice.

Refunds

The payment made for the Onboarding Plan, or any of its trainings sessions, are not subject to refund.

Training session duration

The Online Onboarding Plan consists of 5 individual training sessions scheduled by mutual accord between the user and its assigned specialist.

The duration of each individual training session will be of 1 hour. The duration can be extended and shortened by mutual accord between the user and its assigned specialist.

If a training session would not be enjoyed for the whole duration accorded, the user can request to extend the following session with the amount of time not enjoyed, subject to the assigned specialist's availability.

On site Onboarding Plan Policy

Place

The location where the On site Onboarding Plan will take place can be decided by mutual accord between the user and its assigned specialist.

Scheduling

The On site Onboarding Plan will last from 1 day (minimum) up to 4 days in a row (maximum).

The dates and times the On site Onboarding Plan takes place will be decided by mutual accord between the user and its assigned specialist.

Payment

The rate for the On site Onboarding Plan is 1200€ or $1500 per each individual day. It's a one-time payment that will enable the user to enjoy the amount of days paid of training sessions and tailored assessment of 2Shapes Suite products.

The payment will take place before the user enjoys the training sessions and assesment of the On site Onboarding Plan.

Any travel and accommodation expenses may be billed to the user before, during, and after the On site Onboarding Plan takes place.

Any payments can be made through credit card using the link provided on the proforma invoice sent by 2Shapes Technologies SLU, or through wire transfer by contacting the assigned specialist with prior notice.

Refunds

The payment made for the Onboarding Plan, including any and all days of its duration, as well as travel and accommodation expenses, are not subject to refund.

Training session duration

The On site Onboarding Plan consists of a determined number of days of continued assesment and/or training sessions that take place on a location previously accorded between the user and its assigned specialist.

The minimum duration of an On site Onboarding Plan is of 1 day.

The assigned specialist will be able to provide this service 8 hours straight per day.

If the assigned specialist would not be able to provide the accorded service for the whole duration accorded, the user can request to extend duration with the amount of time not enjoyed, subject to the assigned specialist's availability, and taking care of any and all travel and accommodation expenses that may cause.